Freight forwarders · UK
The first credible price usually wins the booking. The worker reads each rate request as it arrives, finds the rates in your own sheets and agent replies, and builds the quote in your format for your team to check and send, including the 6pm and overnight ones.
What the worker does
Your relationships, your rates, your judgement. The worker does the assembling.
Pulls origin, destination, weight, dimensions, commodity and Incoterms out of the request, finds the matching rates in your sheets and agent replies, and drafts the quote in your format. Missing details (no dims, an unusual lane) go to your team with the question to the customer already drafted.
Answers "where is my shipment?" and sends proactive updates from your TMS and carrier tracking, for your team to approve.
Reads commercial invoices and packing lists and prepares declaration drafts for your team to classify, check and submit. Classification and submission always stay with your people.
Why now
Large forwarders now run AI on their quote desks. Independent forwarders win on knowledge and relationships, and lose when a price arrives a day late.
A Worklayer worker gives a 20-person forwarder the same speed without a software project: it works from the spreadsheets, rate system or TMS you already use (CargoWise, Magaya or your own sheets).
How it works
Email, PDF, spreadsheet, a photo of a handwritten list, "same as last week". Your customers change nothing.
It identifies the customer, matches their wording to your product codes or rate sheets, and checks prices, stock or missing details against your own data.
Orders and quotes are created as drafts for your team to release. Anything uncertain goes to a person with the reason already written out.
We connect the worker to your inbox and your system in draft mode. It handles every real order or quote request alongside your team, and you get a short daily summary: handled end to end, flagged and why, time saved.
You judge it on your own numbers, not a demo. If you go live, the worker starts releasing work for real, under rules you set. If not, we disconnect and you owe nothing.
We monitor it, fix edge cases, adapt it to new customers and products, and add the next job when you're ready. One flat monthly fee, AI costs included.
Questions
A forwarding rule (or read access) on the inbox where orders or quote requests arrive, and a user login for your system with permission to create drafts. We do the rest of the setup ourselves.
Whatever you run orders or quotes through. Modern systems (Business Central, Sage 200, SAP Business One, Odoo, NetSuite, Xero with Cin7 or Unleashed, CargoWise, Magaya) connect through their API. Older ones usually accept an import file. If there is truly no other way, the worker can use the same screens your team uses, on a dedicated machine inside your network.
No. They keep sending orders and quote requests exactly as they do today: email, PDF, spreadsheet, photo of a list. Nothing new for your staff to learn either.
Everything goes into your system as a draft, and anything the worker isn't sure about (an unknown product, an odd quantity, a price that doesn't match, a missing dimension) goes to a person with the reason already written. During the two-week run nothing reaches a customer unless your team sends it.
The two-week run is free. If you decide to go live, setup is £3,000 and the worker is £2,000 a month, cancel anytime. Our first five UK clients pay £1,500 a month, locked for 12 months. All AI and running costs are included.
Only the worker and our engineering team, only for the inbox and the system access you give us, and you can revoke that access at any time. We sign a data processing agreement before we connect anything.
We run five at a time, for teams handling roughly 20+ orders or 10+ quote requests a day. Below that, we'll tell you honestly whether it's worth it.
Next step
Tell us roughly how many rate requests you get a day and what you quote from today. We'll tell you how we'd connect and when your two-week run could start.